View
Home
Services
Our Work
Let's talk
Let's talk

Stop Managing Admin: How AI Agents Are Taking Over Operations

Category
,

You are overpaying for data entry.

If you are a manager, or if you employ managers, calculate how much time is spent on “Ops Admin.”

  • Chasing updates.
  • Copy-pasting data from Slack to Notion.
  • Cleaning up messy CRM fields.
  • Asking “Did this get done?”

You are likely paying $100k+ salaries for humans to act like API connectors.

The promise of AI isn’t just generating blog posts or writing code. The real promise of AI is structuring unstructured data.

It allows you to move from “Managing People” to “Managing Exceptions.”

The “Unstructured” Problem

Humans are messy. We speak in paragraphs. We ramble. We forget details.

Databases are strict. They need rows, columns, and dropdowns.

In the past, you needed a human manager to translate the “Messy Human” into the “Strict Database.”

Example (Old Way):

  1. Sales Rep: calls Manager. “Hey, I met with Acme, they love it but need a discount. Also, their legal team is slow.”
  2. Manager: Opens CRM. Updates status to “Negotiation.” Adds note about “Legal Delay.” Emails Finance about discount.

That is 15 minutes of work.

Example (New Way with AI Agents):

  1. Sales Rep: Taps link. Tells Voice Agent: “Met with Acme. Status is Negotiation. Blocker is Legal. Need discount approval.”
  2. AI Agent: Transcribes audio.
  3. AI Agent: Extracts Client: Acme, Status: Negotiation, Blocker: Legal.
  4. AI Agent: Updates CRM automatically. Triggers an alert to Finance.

Zero human management time required.

Management by Exception

When you automate the data collection, the role of the manager changes.

You stop being a “Data Chaser.” You become an “Unblocker.”

You don’t need to read every single update. You only need to see the ones that are Off Track.

Your dashboard shouldn’t show you 10 green lights. It should show you the 1 red light.

  • Team Member A: On Track (Hidden)
  • Team Member B: On Track (Hidden)
  • Team Member C: BLOCKED (Needs Approval)

This is Management by Exception. It allows one manager to effectively lead 20 people instead of 5, because they are only spending time on the problems, not the routine.

The “Self-Driving” Org

We are building towards the Self-Driving Organization.

Just like a self-driving car handles the highway driving and hands the wheel to the human only when things get complex, your Operations Stack should handle the routine updates.

  • The System collects the data.
  • The System organizes the data.
  • The System flags the anomalies.
  • You make the decision.

If you are still manually asking your team “What did you do today?”, you are driving a horse and buggy on a digital highway.

Stop managing admin. Start managing the business.

Read More