Idea Labz

Inbox

A shared WhatsApp inbox for a support team: every customer conversation in one place, labelled, assigned and resolved without anyone using a personal phone.

  • DESIGN & DEVELOPMENT
  • DIGITAL PRODUCTS
  • INNOVATION
  • PAYLOAD CMS
Inbox dashboard showing open conversations, average first response time, conversations by status and the threads needing attention
Inbox conversation view with the customer thread open, labels applied, an internal note, and the twenty-four hour reply window flagged
Inbox contact directory showing every customer with lifecycle stage, tags, WhatsApp handle and conversation count
Inbox contact profile showing one customer's conversation history, opt-in status, company details and applied tags
Inbox template library showing approved WhatsApp message templates with their category, language, variables and approval status
Inbox broadcast list showing each campaign with the template used, the audience segment it targets and its delivery status
Inbox settings screen holding the away auto-reply, business hours, and the threshold at which an unanswered message is flagged

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